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This is an instructional video on how to troubleshoot your laptop battery.

If you are still having problems with your battery not charging or not charging fully, here are a few things to check for and possible solutions (click on issue for further details):
  1. My battery shows that it is fully charged, but it is not working
  2. Battery stops charging before it is fully charged
  3. Battery is not charging at all or showing that it is not compatible
  4. Laptop Battery stops charging whenever it reaches 96-98%
  5. Bad laptop AC adapter
  6. Bad motherboard
  7. For additonal model-specific battery troubleshooting tips, please click on your laptop manufacturer below::
  8. Windows 7 Battery Life Failure
If you have tried all of the troubleshooting tips and your battery is still not working, your battery may have been damaged during transport. To process and exchange or return, please click below to submit for a Return Merchandise Authorization (RMA) Number. You will receive an email response from Customer Support team within 24 hours.

Submit for a Return Merchandise Authorization (RMA) Number

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